Reception and back office are where everything comes together. You are the first point of contact for guests, keep track of everything and make sure everything in the hotel runs smoothly. If you want to take on even more responsibility: further training and the next step towards management are open to you.
In my role I have learned not only to provide good service myself, but also to lead and motivate my team. A business should give me opportunities for development, be it through targeted training or new areas of responsibility.
Simon Mayer Dipauli
Front office manager
Front office & back office
Heart and communication hub
Receptionist
You welcome guests from all over the world and help them check in. You also answer their questions, give tips and fulfil their wishes. You handle enquiries and bookings, enter data or prepare bills.
Front office manager
As the interface to other hotel departments, you ensure all-round care for guests and smooth operations. If needed, you also support sales or marketing.
Front and back office
You process bookings, prepare offers and enter data into the computer. You are in direct contact with guests and also work in the administration of the business.
all job openings in front office / back office